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Loyalty and Customer engagement

Chatsbots headers

31 December 2025

11min

Customer service chatbots: why voice assistants are becoming essential in 2025

Discover how chatbots and voice assistants are transforming retail customer service in 2025: 24/7 availability, personalization, unified data, and omnichannel commerce

By Kelly Varela da costa

loyalty-program-unified-commerce

2 December 2025

10min

Loyalty programs: how to maximize customer engagement through the implementation of a unified commerce strategy

Optimize your loyalty programs to strengthen customer engagement, increase purchase frequency, and personalize the experience across all channels.

By Orisha Commerce

clienteling-unified-data

18 November 2025

7min

Clienteling and data: the winning duo for enhancing the customer experience

Discover how the union of clienteling and unified data offers a personalized customer experience while maximizing the performance of your sales associates.

By Orisha Commerce

Optimize the experience by anticipating customer needs through unified commerce. Personalize the shopping journey and enhance performance!

31 October 2025

9min

Anticipating customer needs in retail with a unified customer view: methods, tools, and practical cases

Optimize the experience by anticipating customer needs through unified commerce. Personalize the shopping journey and enhance performance!

By Orisha Commerce

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16 October 2025

9min

Hyper-personalization and data: towards a new omnichannel retail customer experience

Personalized retail: Discover strategies that work. Our guide is based on real customer cases and expert opinion from the director of Tweakwise.

By Orisha Commerce

Chatbot : avantages et inconvénients

26 September 2025

7min

Chatbots in an omnichannel strategy: benefits and limitations for businesses and customer experience

Discover how chatbots enhance the customer experience and help businesses optimize their service across all channels.

By Orisha Commerce

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11 September 2025

7min

What is the impact of cross selling on sales when driven by customer and product data?

Discover how cross selling based on customer data analysis makes it possible to recommend the right product and increase sales performance.

By Orisha Commerce

Banner-loyalty tools unified commerce

30 July 2025

9min

Customer loyalty tools: how unified commerce transforms the relationship between brands and their customers

Discover how unified commerce transforms customer loyalty through connected, personalized, and user-centric tools.

By Orisha Commerce

unified-CRM-customer-engagement

1 July 2025

10min

Unified CRM software: a key tool to improve customer engagement and retail sales

Discover how unified CRM software enhances customer engagement, centralizes data, and boosts sales for retail businesses.

By Orisha Commerce

customer-engagement-best-practices

20 May 2025

7min

Customer engagement: best practices and trends for brands in 2025 for a smooth and personalized experience across all channels

Optimize customer engagement with a seamless experience across all channels. Discover the trends and best practices for unified commerce in 2025.

By Orisha Commerce