New consumption patterns, customer journeys, and CSR challenges... Learn about the essential retail KPIs to track in order to navigate today’s challenges successfully.
All the criteria to successfully recruit your sales advisor for a sports store, from technical skills to personal qualities that make all the difference.
Discover how chatbots and voice assistants are transforming retail customer service in 2025: 24/7 availability, personalization, unified data, and omnichannel commerce.
How do you build a profitable marketplace? We analyze the Shein model and the key strategies for retailers to evolve into an integrated service platform.
