What to Expect from Store Management Software in 2022?

Store management software tackles performance challenges across multiple business aspects, from customer relations and payment processing to inventory optimization and detailed sales analysis. It enhances your sports store’s profitability by boosting revenue, optimizing sales and inventory management, and streamlining employee tasks and daily strategic decision-making. Here’s what you should expect from your store management software in 2022.

An easy-to-use cash register tracking tool

Recording sales, calculating change, and printing receipts—your store management software must, above all, handle the fundamental functions of a cash register system. Used daily by your employees, it streamlines the checkout process for your customers by reducing wait times, facilitates your team’s work with ergonomics tailored to your business, and acts as a crucial image vector, serving as a visible interface for your customers

In 2022, your employees can no longer do without mobile tools to satisfy customers anywhere on the sales floor. These tools enable the management of complex sales, maintain contact with your customers from start to finish, and facilitate the implementation of commercial strategies in real-time.

An ally in customer retention

In addition to streamlining the checkout process, your store management software plays a crucial role in customer relationships. Make sure it enables reliable and easy management of your customer data, incorporating a CRM (customer relationship management) system to effectively oversee your loyalty and communication strategies.

Choose a tool that seamlessly integrates a unified loyalty program for both in-store and online experiences. This tool should enable you to execute commercial strategies tailored to your store’s activity and current market trends.

A strong digital dimension in your store management software

In 2022, ignoring the benefits of digital technology is unthinkable. Your store management software should help you harness available solutions to boost the profitability of your sports store:

• Meet consumer demands by offering your products anytime, anywhere, across all possible channels;
• Stand out from competitors with valuable services like click & collect, drive-through, mobile checkout, workshop reservations, and online equipment rental;
• Equip your sales team with tools connected to essential information, such as product availability, features and specifications, and customer data, to enhance their efficiency.

Optimal inventory management

To improve inventory management, real-time tracking and full visibility of receipts, sales, backorders, orders, and restocking are essential. Your store management software is crucial for effective inventory control, which directly impacts customer satisfaction.

In 2022, ensure that your software includes essential features such as automatic product replenishment, unified inventory management (both in-store and online), real-time management across different points of sale, and more.

An analysis and reporting solution

More than just a snapshot of your activity at a given moment, your store management software should provide comprehensive reporting on your sales, operations, stock movements, and employee performance.

As a vital tool for strategic decision-making, it should provide precise, real-time analysis of your KPIs that is easy to interpret. This includes metrics such as revenue, average basket size, foot traffic, stock turnover, top brands and products, success of promotional offers, and loyalty program performance.

5 essential features to look for in your store management software in 2022:

1. An ergonomic POS system that keeps pace with your customers’ evolving purchasing habits and meets your staff’s expectations;
2. Enhanced customer loyalty through a robust loyalty program, high-quality customer data, and effective support for your marketing operations;
3. Cutting-edge digital tools to stay ahead of market trends and set yourself apart from competitors;
4. Automated, optimized, and unified inventory management across all your sales channels;
5. Comprehensive KPI analysis and real-time performance reporting for your business.